Ecommerce Web Care
Get Peace Of Mind Knowing Your Store Is Working As It Should!
E-commerce Maintenance Packages From $450 + Gst Per Month
WordPress E-commerce Web Care Plans
E-Commerce Stores Need Reliability
When things go wrong, it can mean a stop to cashflow.
Often these things can go undetected for days, weeks or sometimes even months!
Having an e-commerce web care process in place drastically reduces the risk of your users finding out something is broken before you do.
Happy users, more sales and revenue for your business!
Check homepage for errors
Check category page for errors
Check product page for errors
Resolve minor issues
Report larger issues & recommendations
DFY or alongside your developer
Secure your website
Done For You
Peace of Mind
Get priority support for all web issues
Ecommerce Web Care
1 hour of support time
Weekly update schedule
Staging website for testing major site changes including design, without your customers being interrupted.
Offsite backups for the past 30 days, stored in Google Drive, rollbacks possible.
Old theme deletions
Visually check for issues
Live card testing
Form submission check
Check hosting resource usage
Scan for malware and security threats
Test website speed
Extra web development is $110 per hour
Price excludes GST.
E-commerce Web Care Overview
What are the details of the E-commerce plan?
See full details in the pricing card above
Monthly support time does not roll over
Additional web development is $110 per hour
Card checking if order issues reported
Staging site only if hosted on Futurised platform
Cloud backups only for accounts continuing into a 3rd month (short-term care plans not eligible).
If you have a theme licence, and if your site runs from a child theme allowing updates, otherwise custom development will be required.
How do I know if the work is carried out?
You can login to your wp-admin and check the count of outdated plugins. If the count is low it means me recently updated your plugins, theme and WordPress core. We run updates once per week, but sometimes more regularly.
We can schedule a report to send you each month, but most clients don't want to be bothered by another email, so this is usually opted out of (ask us if you'd like a report).
We can also provide you with access to the Google Drive cloud backups, where you can see the file update date, which would be within the past 24 hours for daily backups.
Do I need to login to my site?
You will no longer need to login to perform the tasks listed in the pricing table above.
You'll need to login to manage your product inventory, check orders and order status, update customer details and make other changes relating to your customer list, unless you've contracted us to undertake some of these changes.
Some of our clients haven't logged into their websites in years as we handle everything for them. However, we do provide full access to admin to our clients, without limitation, unlike some providers who lock clients out of their own website. Clients always retain full admin access to their websites.
Do you work on outdated sites?
If your website has over 8 outdated plugins or hasn't been maintained in the past 6 months, there will be a once-off fee of $300 plus GST to bring the website up to date.
Older outdated websites have a higher potential to fail after updates are run due to source code incompatibilities with newer versions of PHP and WordPress.
What is the cost of web development if not opting into an e-commerce care plan?
$140 per hour plus GST when the website is not part of an active e-commerce web care plan.
Are themes updated?
Themes will be updated if you have an active license and if you have a child theme already configured.
If you don't have licenses for your software, they won't be updated if licensing prevents updates from being downloaded. We can help you purchase a license for themes and plugins.
If your theme does not have a child-theme already setup, extra fees will be incurred to create a child theme, which is typically 2 hours of work. A child theme is required, so that when updating your main theme any customisations will not be lost. If you don't have a child theme, there is a high chance of a previous developer custom writing code into your theme files, and these customisations would first need to be detected and moved outside of your primary theme file structure and into a child theme.
Updating of primary themes will be skipped unless a child theme exists.
Why is E-Commerce Website Maintenance Important?
Have you ever encountered the frustration of visiting an online store and facing obstacles while attempting to make a purchase?
Perhaps you struggled with the registration process, experienced difficulties navigating the site or adding items to your cart. To make matters worse, you may have reached the payment page only to discover that the desired product was out of stock, despite its availability being indicated on the site.
These annoyances can impact the customer experience and cause significant harm to your online reputation and authority.
What Can Happen if You Don’t Maintain Your Online Store?
A single search on a search engine or a quick return to the search results can easily lead a dissatisfied customer into the waiting arms of your competitors. Can you afford to lose potential sales simply because your website is inaccurate, lacks information, is outdated, or has poor usability?
What happens when you encounter the need for fixes or updates but lack the knowledge or time to find a consultant every time something goes wrong or requires changes?
Neglecting the maintenance of your Ecommerce website can give off an unprofessional or shady impression, directly impacting your sales conversions. Over time, it may even tarnish your business's overall reputation. Consider this: most physical brick and mortar stores would never allow their establishments to become outdated or intentionally make it difficult for customers to make purchases or find items. So why does it happen so frequently in the online world?
With more people than ever before accessing the internet and mobile searches and purchases on the rise, ensuring the proper maintenance of your online Ecommerce store is crucial to your long-term success.
Why Should Futurised Maintain Your Online Store?
At Futurised, we are an internet marketing and web management company that focuses on conversions, usability, functionality, and the marketing impact of every change we make. Our goal is not just to implement changes but to ensure your online success. We provide consulting and suggestions from an outsider's perspective, considering the viewpoint of your customers.
To make the process of updating your online Ecommerce store both simple and cost-effective, we have eliminated the involvement of middlemen commonly associated with website maintenance tasks. Drawing on our expertise in website management and our direct interaction with online store owners and administrators, we have developed a straightforward and powerful Ecommerce web care service.
Our aim was to create a product that we would personally purchase or confidently recommend to our closest friends and family.
With Futurised, you can request and have changes completed, knowing that they will be done correctly the first time around.
SHEREE LY, BURLEIGH MOTEL
Clint is a valuable part of our growing business. He is always on call with a quick response if I have any questions.
OWEN BAKER, IT REGISTER
Clint has been a great help with providing support and advice to one of our customers websites. He is always honest and friendly to deal with.
RUTH HUGHES, AUSTRALASIAN RECRUITMENT
I have always found the responses that Clint provides to be clear and easily understood and it is obvious that when an urgent situation arises he dedicates all his time to resolving the matter promptly and with regular communication and updates.
ANTHONY PERICH, TIA LEGAL
Futurised has been our chosen IT provider since TIA Legal Group was established in 2010. Futurised has been excellent in the services it provides, most importantly, the prompt solutions offered by Clint when an IT issue needs an immediate resolution – Clint has always delivered!.
Clint at Futurised provides fast, efficient & excellent hosting & support for our WordPress website, taking care of all aspects including security & updates. Very thorough with his work, & always available when problems occur. We appreciate all that he brings to our business, especially his diligence & expertise.