Email Setup

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Download Microsoft Outlook for the iPhone from the App Store at https://apps.apple.com/au/app/microsoft-outlook/id951937596

After installing the Outlook app, open it and tap on the settings button.

Then tap "Add Account" (if shown), then tap "Exchange".

Enter your email address and password.

You have now successfully completed setting up your exchange account. Go back to your home screen and tap the Outlook icon to start sending/receiving emails using your exchange account!

On your iPhone tap “Settings”.
Scroll down and tap “Mail” then “Accounts” then “Add Account”.
Choose the option “Microsoft Exchange”.
Fill in your email and description eg. "Work".
Tap “Next” then “Sign In”.
Enter your password then tap “Sign in”.
Wait for the account to be verified then tap “Save”.

Then configure Mail Days to Sync Setting to No Limit (show me):

On your iPhone tap “Settings”.
Scroll down and tap “Mail” then “Accounts” then select your account.
Tap "Mail Days to Sync".
Tap "No Limit".
Now you can access your email in the Mail app.

Then configure Mail Days to Sync Setting to No Limit:

Now you can access your email in the Mail app.

Incoming Mail Server: ax.email
Outgoing Mail Server: ax.email
Incoming IMAP Port: 993 - Encryption: SSL/TLS
Outgoing SMTP Port: 465 - Encryption: SSL/TLS
Encryption method: SSL/TLS

Ax.Email IMAP Outlook Setup

Outlook IMAP account settings using ax.email with SSL/TLS

Webmail - Access email in your browser

https://ax.email/

Alternative connection method

Only use these settings if the recommended ax.email SSL connection does not work.

Incoming Mail Server: mail.YOURDOMAIN.com
Outgoing Mail Server: mail.YOURDOMAIN.com
Incoming IMAP Port: 143 (No encryption)
Outgoing SMTP Port: 587 (or 25) (No encryption)
Encryption method: None

The dedicated server does not issue an SSL certificate for your domain name. Do not enable SSL or TLS when using mail.YOURDOMAIN.com. Using ax.email with SSL remains the recommended method.

Setup MFA (multi-factor authentication)

MFA Setup for Office 365 Exchange Email Accounts

NOTE: Using a computer will be easier, so you can then use your phone camera for QR code scanning

Ask Futurised to Enable MFA on your account. The default configuration is Disable MFA. We recommend enabling MFA for increased security of your account.

Choosing an Authenticator App

Follow these steps after Futurised has Enabled MFA on your account:

Log into your email account -> https://outlook.office365.com/owa/
Download your preferred authenticator app.
Complete the steps in the setup process by scanning a QR code in the auth app.

Using Microsoft Authenticator or Outlook App

If you have issues with the above, click "I can't use my Microsoft Authenticator app right now".

Using Google Authenticator or Authy

Issues?

Not getting notification/alert? Check if phone is in Do Not Disturb or Quiet mode.
Open Microsoft Authenticator, a notification should popup with the 2 digit code.
Open Outlook App, sometimes this is used instead for 2 digit codes.
Code not working? Make sure the date and time on your device is correct and in sync.

Security considerations

No real company should ever ask you to read your verification code to them over the telephone.

What is MFA?

The authentication app is a mobile app that generates a code or a notification that you can use to verify your identity when you sign in to your accounts. The code or the notification expires after a short period of time. This way, even if someone knows your password, they can’t access your account without your phone.

You need the 6-digit authentication code when you log in from a new device, browser, or new location, or if the system detects any unusual or suspicious activity on your account, such as a change of IP address, or a failed login attempt.

Pricing

Futurised provides two types of managed email hosting.

Office 365 Exchange email hosting
- 50GB email storage at $220 plus GST per year
- 100GB email storage (Sharepoint) at $300 plus GST per year
OR
Axigen Dedicated Email Hosting
- Upgradeable storage up to 50GB per account
- 500MB email storage at $54 plus GST per year
- 50GB email storage at $114 plus GST per year

Ax.Email SMTP Dedicated Email Hosting

Account:

QTY:

Dedicated Email Hosting Accounts Summary:

Total Ax Email Yearly: $0.00 plus GST

Setup costs:

Migrate email accounts totalling less than 10GB: $200 plus GST Upgrade or downgrade storage of an account: $35 plus GST Add account/Configure account: $35 plus GST Configure domain DNS for email: $80 plus GST Configure up to 5 devices on-site: $200 plus GST

Total setup: $0.00 plus GST

More settings: R1 Email

Incoming Mail Server	rs00001.cr.smartservers.com.au
Outgoing Mail Server	rs00001.cr.smartservers.com.au
Incoming POP3 Port	(SSL/TLS) 995
Incoming IMAP Port	(SSL/TLS) 993
Outgoing SMTP Port	(SSL/TLS) 465

Email Setup

Setup Outlook on your desktop