Your stack
Your hosting stack
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Hosting overview
Website hosting, provider support, and reliability expectations
Futurised hosts client sites on Crucial shared servers or Synergy Wholesale dedicated resource servers. This page explains how support works, where to check provider incidents, and when a dedicated resource server is worth considering.
Hosting support is at the provider level, not Futurised. Futurised can submit support requests, keep the thread moving, and track status updates for you.
Email hosting agreement
Best for
- Clients hosted through Futurised
- Sites on Crucial shared hosting or Synergy Wholesale dedicated resources
- Clients who want Futurised to coordinate provider support tickets
- Businesses that need clearer expectations around outages and attacks
Support model
Futurised coordinates the issue, while the provider resolves the hosting layer
Hosting infrastructure is operated by Crucial or Synergy Wholesale. Their teams control the servers, network, control panels, and upstream incident response.
1. Provider owns the hosting platform
Crucial or Synergy Wholesale handles server-level support, network faults, control panel incidents, and infrastructure availability.
2. Futurised submits support requests
When you report a hosting issue, Futurised can lodge the provider ticket and supply the relevant website, account, and incident details.
3. Futurised tracks status updates
Futurised will keep track of provider responses and issue status updates, then pass on the useful information as the provider supplies it.
4. You can check provider status
Current provider incidents can be checked directly at status.crucial.com.au and status.synergywholesale.com.
5. Control panel access can be affected
During some attacks or infrastructure incidents, Futurised may lose access to hosting control panels. In that situation Futurised must wait for the hosting provider to restore access or resolve the incident.
6. WordPress issues are separate
If the problem is caused by WordPress, plugins, themes, content, forms, DNS records, or site configuration, Futurised can investigate that separately from provider-level hosting support.
Reliability and pricing
Dedicated resources reduce contention, but no hosting option makes a website immune to outages or attacks
A dedicated resource server is the next step when reliability and control matter more than the lowest monthly cost. It can improve isolation and troubleshooting, but it cannot guarantee permanent uptime.
Current shared/provider hosting
Existing hosting fee
- Crucial shared hosting or current provider-level hosting
- Provider support remains with the hosting provider
- Futurised can submit support requests
- Futurised can monitor provider status updates
- Lower cost, lower isolation
Dedicated resource server
Estimate: from around $300-$500/month inc GST
- Based on current managed VPS and dedicated-resource style pricing ranges
- Resource level matched to the site
- Better isolation from other websites
- More predictable server performance
- Still not immune to DDoS or upstream provider incidents
Futurised coordination
Handled as needed
- Lodge provider support tickets
- Track provider responses
- Pass on issue status updates
- Escalate where the provider support path allows
- Wait for provider resolution when control panels or infrastructure are unavailable
Risk acceptance
Hosting can still be affected by AI attacks, DDoS attacks, and provider outages
If you host with a Futurised provider, you accept that AI attacks, DDoS attacks, upstream provider incidents, and infrastructure faults may occasionally take your website offline for reasons outside Futurised direct control.
A dedicated server can improve reliability and isolation, but it does not remove every outage risk. Some incidents can prevent Futurised from accessing the hosting control panel, server tools, or support systems until the provider restores them.
What you accept
- Provider-level issues may take your site offline
- AI and DDoS attacks may exceed what Futurised can directly control
- Hosting control panel access may be unavailable during some incidents
- Futurised may need to wait for Crucial or Synergy Wholesale to resolve infrastructure issues
- Futurised will submit support requests and track updates where possible
Agreement
Please sign below to confirm you understand and accept the hosting support and outage limitations.
Email hosting agreement